To join your session, just click on the link we've sent you through both email and SMS. When you do, it'll whisk you away to our Virtual Clinic session, where we'll get to have a face-to-face chat over video. The best part is, you can do this from your smartphone, tablet, laptop, or personal computer – whatever suits you best.

We might need to double-check your child's NHS number during your consultation. If you're not sure about it, no worries! You can click on this link to request the necessary details before your appointment.

Your appointment is part of the UK Healthy Child Programme. During the consultation, the Health Visitor will talk to you about your baby's health, development, emotional well-being, feeding, sleeping patterns, and any other concerns you might have. You'll also receive evidence-based information on health promotion, covering topics like safe sleep, home safety, dental care, weaning, and minor illnesses, and we'll discuss your baby's immunisations. We'll also check your baby's growth and develpment .

In collaboration with you, the Health Visiting team will plan future contact with your family. This can be part of the universal program or the universal plus program, which provides extra support for issues like perinatal mental health, feeding, and for babies with additional or complex needs.

At the end of the consultation, we'd like to invite you to take part in a survey to learn about your experience. Your feedback will help us enhance our virtual services.

Let's plan for an hour, but please know that we're here for as long as you need, whether it takes less or more time. Your comfort and needs are our priority.

The Health Visiting team will send you a notification with details on how to join the appointment. You'll receive both a text message and an email. If, for some reason, you can't connect, the Health Visitor might arrange a telephone call to understand the issue and could set up a WhatsApp video call to continue the appointment. Just make sure you've got your Wi-Fi or mobile network enabled to accept the call.

If you're still struggling with connectivity problems, we strongly recommend reaching out to our team at 0800 772 3154, or you can send an email to virtualclinic.4familyhealth@nhs.net. This way, we can arrange a face-to-face appointment to ensure you get the support you need.

Please inform us as soon as you can if you need to reschedule, so we can open up your slot for another parent. This way, we can also work on rearranging a new appointment for you as promptly as possible.

If you find yourself running late, please consider giving us a heads-up by calling us at 0800 772 3154. This way, the health professional can wait for you, or we can reschedule the appointment.

We also suggest logging in about 10 minutes ahead of your scheduled appointment to ensure your internet connection is working smoothly. f you have any difficulties when logging in at the time of your appointment, don't hesitate to call us at 0800 772 3154 for assistance.

In accordance with GDPR guidelines, we want to assure you that your personal information will be treated with the utmost confidentiality and shared only with healthcare professionals, such as GPs or specialist services.

We strongly encourage you to provide your consent as you enter your consultation. This allows us to process the data and information needed to schedule your future appointments.